PK365 Privacy Policy – How We Protect Your Data

1. Who We Are

PK365 is an online gaming and entertainment platform operating at pk365.run, designed specifically for adult players in Pakistan. We offer a range of gaming products including casino games, video slots, fish games, bingo rooms and live dealer tables, all operating in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, "PK365", "we", "us" and "our" refer to the platform operator. "You" and "your" refer to any person who visits the PK365 website or mobile app, registers an account or otherwise interacts with our services.

This Privacy Policy applies to all personal data collected through the PK365 website, mobile app and any related communications including email and live chat. It does not apply to third-party websites or services that may be linked to or referenced within our platform.

2. Data We Collect

PK365 collects personal data in several ways — directly from you when you register and use the platform, automatically when you interact with our website or app, and from third-party services involved in payment processing and identity verification.

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, email address, Pakistan mobile number and chosen username when you create your account
• Verification documents: CNIC number and a copy of your CNIC or other identity documents submitted during the KYC (Know Your Customer) process
• Payment information: JazzCash account numbers, Easypaisa wallet details, bank account details, card numbers and transaction references used for PKR deposits and withdrawals
• Communications: Any messages, queries or complaints you send to the PK365 support team via live chat or email
• Responsible gaming preferences: Deposit limits, session time alerts and self-exclusion settings that you configure in your account

2.2 Information Collected Automatically

• Device information: Device type, operating system version, browser type and screen resolution
• IP address and location: Your IP address and approximate geographic location derived from it, used to confirm you are accessing from Pakistan and to detect suspicious login activity
• Usage data: Pages visited, games played, session duration, bet history, deposit and withdrawal patterns, and features used within the platform
• Cookies and tracking data: Information collected via cookies and similar technologies as described in Section 6 of this policy

2.3 Information from Third Parties

When you make a deposit or withdrawal, our payment partners — including JazzCash, Easypaisa, Raast and partner banks — share transaction confirmation data with PK365 to allow us to credit or debit your account correctly. Identity verification service providers may share the results of document checks with us as part of the KYC process.

3. How We Use Your Data

Every piece of data PK365 collects has a clear and specific purpose. We do not collect information for its own sake. Below is a summary of the main purposes for which your personal data is used.

Purpose	Data Used	Why It Is Needed
Account creation and management	Name, email, mobile, date of birth	To create and maintain your PK365 account
Identity and age verification	CNIC, date of birth, documents	To confirm you are 18+ and a Pakistan resident
Processing PKR transactions	Payment method details, transaction data	To process deposits and withdrawals correctly
Fraud prevention and security	IP address, device info, transaction patterns	To detect and prevent unauthorised access and fraud
Customer support	Account data, communication history	To resolve queries, complaints and account issues
Personalisation	Game history, preferences, usage data	To show relevant games, bonuses and PSL promotions
Responsible gaming	Deposit limits, session data, self-exclusion	To support safe and controlled gaming behaviour
Marketing communications	Email, mobile number	To send promotional offers where you have consented
Platform improvement	Usage data, device data	To identify bugs and improve the gaming experience

4. Legal Basis for Processing

PK365 processes your personal data on the following legal grounds, depending on the specific purpose for which the data is being used:

• Contract performance: Processing your registration data, payment information and account activity is necessary to deliver the PK365 service you have signed up for.
• Legal obligation: Identity verification and transaction record-keeping are required for fraud prevention and anti-money-laundering compliance purposes.
• Legitimate interest: Fraud detection, platform security, usage analytics and platform improvement represent legitimate interests of PK365 that do not override your privacy rights.
• Consent: Marketing emails, push notifications and personalised promotional communications are only sent where you have given explicit consent at registration or through your account notification settings.

5. Sharing Your Data

PK365 does not sell, rent or trade your personal data to any third party for commercial purposes. Your information is shared only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose.

5.1 Payment Processors

To process PKR deposits and withdrawals, PK365 shares the minimum necessary transaction data with payment providers including JazzCash, Easypaisa, Raast and partner financial institutions. These providers operate under their own privacy policies and are bound by data protection obligations.

5.2 Identity Verification Partners

PK365 uses third-party KYC service providers to verify player identity and age. These providers receive your submitted documents and return a verification result to PK365. They do not use your documents for any other purpose.

5.3 Technology and Infrastructure Providers

PK365 works with hosting, analytics, customer support and security technology providers who may process personal data on our behalf. These providers are contractually bound to process data only as instructed by PK365 and not for their own purposes.

5.4 Game Content Providers

Some games on PK365 are supplied by third-party game studios. These providers may receive session-level data (such as bet amounts and game outcomes) to ensure correct game functionality and payout calculations. They do not receive your personal identity information.

5.5 Legal Requirements

PK365 may disclose personal data where required to do so by law, court order or regulatory authority. In such cases we will disclose only the minimum data necessary to satisfy the legal requirement.

6. Cookies and Tracking Technologies

PK365 uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences and understand how players use the site so we can keep improving the experience.

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your device on return visits and remember information about your session. PK365 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

6.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function — including maintaining your login session, remembering your language preference and keeping your account secure. These cannot be disabled.
• Analytics cookies: Used to understand how players navigate the platform, which games are most popular and where technical issues occur. This data is aggregated and not linked to your individual identity.
• Preference cookies: Remember your display settings, game preferences and responsible gaming tool configurations so you do not need to set them up again each visit.
• Marketing cookies: Used to measure the effectiveness of PK365 promotional campaigns. These are only placed where you have consented to marketing communications.

6.3 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect the functionality of the PK365 platform, including your ability to log in and maintain a gaming session. Instructions for managing cookies are available in the help section of all major browsers.

7. Data Retention

PK365 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal and compliance obligations — whichever is longer.

• Active accounts: Your personal data is retained for the full duration that your PK365 account is active.
• Closed accounts: Following account closure, certain data — including transaction records and identity verification documents — is retained for a defined period for legal, audit and fraud prevention purposes.
• Marketing data: Where you have consented to marketing, your contact details are retained for marketing purposes until you opt out or request deletion.
• Support communications: Records of customer support interactions are retained for a reasonable period to allow us to reference previous queries and maintain service quality.

When personal data is no longer required for any legitimate purpose, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

8. Security Measures

PK365 takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure.

• SSL / TLS encryption: All data in transit between your device and PK365 servers is encrypted using SSL/TLS protocols.
• Password hashing: Account passwords are stored as one-way cryptographic hashes — even PK365 staff cannot read your password.
• Access controls: Access to personal data within PK365 is restricted on a need-to-know basis. Staff with access to player data are subject to confidentiality obligations.
• Two-factor authentication: PK365 supports two-factor authentication on accounts to add a second layer of protection against unauthorised login.
• Fraud monitoring: PK365 operates automated systems that monitor account activity for signs of fraud, unusual login patterns and suspicious transactions on a continuous basis.

While PK365 takes all reasonable steps to protect your data, no internet-based system can be guaranteed to be 100% secure. You play an important role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone else.

9. Your Data Rights

As a PK365 player, you have a number of rights regarding your personal data. These rights can be exercised at any time by contacting the PK365 support team. We will respond to all data rights requests within a reasonable timeframe.